When placing a Reserve Order - the sale will not be completed until the product(s) become 'in stock' items and payment is then requested.
When reserving new or limited edition products, TRAX Motorsports Marketing will request the Customer's payment upon release of items. Occasionally orders may be activated upon receipt of notification of delivery of goods - this may incur a delay of a maximum of 28 days between request of payment and despatch of orders. Please note that the price quoted when you Reserve Order models - is the price which you pay when goods are released.
Please ensure that TRAX Motorsports Marketing has up to date details in order to fulfil your Reserve Orders when models are released.
TRAX Motorsports Marketing has the right to refuse the acceptance of a Reserve Order should the company feel that they have reasonable cause to do so. For example non payment and repeated cancellations which affects the rights of other customers to make purchases of items when released.
When Reserve Ordering models if after a specific time period of upto 30 days, we have not heard from the Customer with regard to payment details - the Reserve Order becomes null and void.
Please note when using the on-line shop, TRAX Motorsports Marketing is unable to accept mixed 'in-stock' and 'Reserve' orders in a single transaction. Reserve Order items must be ordered separately.
If you are not a current TRAX Reserve Order Account Customer - you must contact TRAX Motorsports Marketing to set up your Account - prior to placing a Reserve Order for unreleased products.
ADDITIONS TO RESERVE ORDERS
Due to administrative procedure - Each Reserve Order placed is a separate order with regard to Postage and Packaging Charges, although all Reserve Orders are amalgamated on Customers Reserve Order Accounts - it is not possible to add items to existing orders other than at original order entry. TRAX Motorsports Marketing therefore advise Customers to study company literature, website pages and Price Lists carefully before placing orders to avoid incurring additional delivery charges.
TRAX Motorsports Marketing endeavours to fulfil the majority of customer orders for stocked items within 7 days of receipt. However, at times, due to product shortage, or peak demand (e.g. the Christmas period), delivery may extend to 28 days. If this happens, the Customer will be informed of any problems when the 28 days have elapsed.
We will inform the Customer as soon as possible if goods which have been ordered are not available.
If the Customer believes their parcel to be lost, the Customer should contact the TRAX Motorsports Marketing Customer Services Department to investigate the matter further. In order to comply with United Kingdom Royal Mail and insurance regulations, TRAX Motorsports Marketing must allow 14 days from despatch date for delivery of a parcel or packets. If, after this time, non-delivery has occurred, TRAX Motorsports Marketing will assume the parcel lost. For International Deliveries - this period is extended to 28 days.
Before replacement goods or refunds can be issued, goods must be returned for inspection by TRAX Motorsports Marketing, and, if necessary, the item may have to be returned to the manufacturer for testing. In these cases, 28 days must be allowed. Postage and packaging fees will be reimbursed both for the original and return despatch on justified damages.
Refunds and exchanges may only be processed when the returned item(s) are received by TRAX Motorsports Marketing. TRAX Motorsports Marketing recommends that the Customer obtains a certificate of posting from the Post Office as we are unable to compensate for parcels that are damaged or mislaid in transit. Upon receipt of a returned item which was originally paid for by credit card or debit card, a reimbursement will be made directly to the card account of the Customer who originally paid for the goods. Where an exchange item is required, the card will be re-charged on despatch. Cheque refunds can only be made in the name of the original Customer.
PRICE CHANGES/DISCONTINUED RELEASED/UNRELEASED PRODUCT
Although every effort is made to maintain prices indicated in literature and on TRAX Motorsports Marketing website pages, it may not always be possible. Therefore TRAX Motorsports Marketing reserves the right to discontinue items from TRAX Motorsports Marketing literature, Fact Files and Web Site Pages and change prices when and if necessary.
TRAX Motorsports Marketing endeavours to check the accuracy of the information on this site. However, TRAX Motorsports Marketing does not warrant that such information will be error free and the user acknowledges that information, products and services published on this website may include inaccuracies and typological errors.
TRAX Motorsports Marketing cannot accept any responsibility for any loss, injury or damage caused by any product offered for sale. Goods are sold in good faith as serious collectors items only. All products are not suitable for children.
TRAX MOTORSPORTS MARKETING WEBSITE
Every effort is made to ensure that this website is free from viruses and defects however, this cannot be guaranteed.
TRAX Motorsports Marketing shall not be liable to any person for loss or damage which may arise as a result of any failure by the Customer to protect their password or account. The Customer is responsible for the confidentiality of his/her password and account and any activities that occur under their account.
TRAX Motorsports Marketing shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.
Please ensure that you refresh pages to up to date website - as stock levels and content will be updated many times during the business day.
SECURITY AND PRIVACY
The TRAX Motorsports Marketing secure server software encrypts all of your personal information, including name, address and payment details. Information remains scrambled whenever it is transmitted over the web. For further verification the Customer should look for the yellow padlock in the bottom left of his/her browser as they check out.
The privacy of Customers is important to TRAX Motorsports Marketing. TRAX Motorsports Marketing uses the information collected carefully, lawfully and in accordance with the Data Protection Act 1998.
TRAX Motorsports Marketing uses information held in Customer records for operational purposes only - processing orders, dealing with queries, tracking deliveries, reviewing past purchases. Order Histories enables TRAX Motorsports Marketing to tailor product ranges and marketing information (e.g. Reserve Order promotions and special offers) to specific Customer requirements. All information held by TRAX Motorsports Marketing is solely used to improve customer service and is not disclosed to any other third party.
This website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with English Law.
All rights, including copyright, for this website are owned by or licensed to TRAX Motorsports Marketing. Any use of this website or its contents, including copying or storing it or them in whole or part, other than personal, non-commercial use is prohibited without the permission of TRAX Motorsports Marketing. It is prohibited to modify, distribute or re-post anything on this website for any purpose.
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